Ground support services

Avoidance of delays is at the heart of
every service we provide.

Universal Aviation^sm has the local knowledge and expertise to help reduce the inconveniences of international travel – such as obtaining local permits, processing passengers and crew through customs and immigration, and arranging other services through third-party suppliers. In addition, we adhere to strict operating and customer service standards that result in consistent, professional, and personalized service at every location we serve.

Benefits include:

• Comprehensive above-the-wing, ground support, and below-the-wing services
• Arrangements made on our clients' behalf with trusted third-party suppliers
• Ensuring that all documents are handled and filed correctly, in a timely manner
• Guaranteed credit for every transaction associated with the trip
• Aircraft parked and secured by trained aviation professionals
• Local staff members on hand to assist with direct routes through the city and other ground transportation needs

Above-the-wing services:

• Concierge services
• Meet-and-greet for arriving passengers and crew
• Airport escort through customs and immigration
• Airport ramp-to-city services

Flight support services:

• ATC and ICAO flight plan filings
• Landing and overflight permits
• General declarations
• Arrival and departure cards

Below-the-wing services:

• Aircraft towing
• Baggage handling
• Potable water and lavatory services
• Ground power, airstart, and air conditioning services

Crew and aircraft support services:

• Security arrangements for passengers, crew, and aircraft
• Catering and florist arrangements
• Aircraft refueling arrangements
• Ground transportation
• Cabin cleaning
• Local maintenance arrangements