IRELAND | Shannon | Shannon Airport


A ground support facility at Shannon International Airport, supporting trips throughout Ireland and offering fast assistance for U.S. pre-clearance flights

Liam Murphy, General Manager

Pre-clearanceWelcome to Shannon!

My team and I would like to extend a warm Irish welcome to you here at Shannon Airport. The comfort and safety of your crew, passengers and aircraft are of the utmost importance to us. We pride ourselves on our professionalism and efficiency, and on making Shannon feel like a home from home.

Our Operations Office, VIP Lounge and Crew Business Center are all located within Shannon Airport’s main terminal building, which allows us to achieve ultra quick turnaround times.

We are proud of our airport and want you to be, too. Shannon was the first airport in the world to offer duty-free and the first location outside of North America to offer U.S. customs pre-clearance. We are the only airport in Ireland open all year. We have no noise policy, no slots and no restrictions. We are tax- and VAT-free and we have one of the longest runways in Europe.

Come and sample our legendary Irish hospitality and excellent customer service. While you’re here, we hope you might also have time to explore a little of what our beautiful country has to offer.


Liam Murphy

General Manager
Universal Aviation Ireland – Shannon

Three different ways we can take care of your
ground support needs throughout Ireland

  • We operate ground support facilities at EINN and EIDW.
  • We can send our agents to meet you at any destination.
  • We can help coordinate ground support for any location.


Ground support capabilities

Language spokenEnglish
Customs and immigration?Yes – Irish and US Pre-Clearance – Daily 0900-1700 Local
Contract fuel available?Yes
Conference rooms?Yes – on request
Limousine service and car rental?Yes
Crew accommodation arrangements?Yes
Security arrangements?Yes
Maintenance?Yes – by arrangement
Direct ramp access?Yes
Computerized worldwide weather briefings?Yes
Baggage handling?Yes
Permit coordination?Yes
Lav service?Yes
Additional servicesPotable water; ground power, air cart; towing/pushback; passenger steps, beltloader hi-loader, airbridge de-icing; customs and immigration- both Irish and U.S. pre-clearance

Flight support

ACAS/TCAS II:Required for turbine engine aircraft with MTOW exceeding 15,000 kg or more than 30 pax seats
ICAO Annex 16, Chapter II:No restrictions
RNAV5/RNAV10 airspace:Yes
8.33 MHz channel spacing:Required
Airport fire protection category:EINN: 9


Directions to airport

Once on the main airport road, continue as if going to the main terminal building. Carry on past the terminal building (one-way system); immediately after arrivals, there is a coach park which connects to the Link Corridor.

Directions to office

After exiting arrivals, while still in the main terminal, turn left. Carry on past the Bank of Ireland, and you are now in the Link Corridor. Pass through the double doors; our office is approximately 10 yards on your left.

Facility contact information

Universal Aviation Ireland – Shannon
Link Corridor
Shannon Airport
Co. Clare
V14 K294
Republic of Ireland

Location FAQ

Hours of operation0800 – 2200 (24 hours on request)
Airport restrictions?No
Noise restrictions?No
Slots required?No
VIP passenger lounge?Yes
VIP crew lounge?Yes – plus a crew business center
Air conditioning?Yes
Internet access/Wi-Fi?Yes
Digital newspapersNo
Flight-plan filing?Yes
Prayer room?Yes – can be arranged
Hangarage?Yes – upon request
VIP catering?Yes
Oxygen Service Available?Yes with 24 hours notice

U.S. border pre-clearance

U.S. Customs and Border Protection (CBP) pre-clearance availability in Shannon, Ireland daily 0900-1700 local.

What is U.S. border pre-clearance?

U.S. customs and border pre-clearance is the process by which international flights bound for the U.S. are able to undergo all necessary customs and immigrations checks prior to landing on U.S. soil. On arrival at one of more than 200 airports in the U.S., crew and passengers are then classed as domestic travelers and are therefore not subject to potentially lengthy clearances and delays.

Shannon Airport is currently the only European airport to offer U.S. customs pre-clearance to private aircraft.


  • Speedy U.S. disembarkation – Fast and hassle-free arrivals procedure after touching down in the U.S.
  • Quick turnaround – Shannon’s pre-clearance process averages just 60 minutes from chocks on to chocks off
  • Ideal refueling location – As a duty- and tax-free zone, Shannon Airport offers some of the cheapest fuel in Europe, making it an ideal stopover destination
  • Discreet VIP service – Shannon’s newly reconfigured terminal building allows passengers to move quickly and discreetly from their plane to a private VIP screening area
  • Crew handovers – Shannon offers excellent arrangements for crew handovers, with the luxurious five-star Dromoland Castle Hotel and Country Estate a ten-minute drive away
  • Support staff – Universal Aviation’s ground support team were the first to welcome flights to Shannon under the new pre-clearance system, and their expertise ensures travelers are able to resume their onward journey with minimal delay
  • Convenience – Shannon Airport can cater for any size of aircraft 24 hours a day, has very short taxi times, and offers a real understanding of the needs of business travelers

To enquire about U.S. pre-clearance for your next trip, click here.

To view the full operational information regarding the U.S. Customs and Border Protection process, click here.

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Contact Information

Contact details for Universal Aviation at EINN
Contact detailLocation detail
Main office:Shannon, Ireland
Other office(s):Dublin (EIDW)
Locations served:All of Ireland
Radio frequency:131.59 MHz
General Manager:Liam Murphy
Phone:+353 61 712059 (24 hour)
Mobile:+353-87 7537020 (Liam Murphy)
+353-86-8199851 (Duty Mobile)
Fax:+353 61 712060
Contact us online:E-mail this location
Get a price estimate
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