UNITED KINGDOM | London (Stansted) | London-Stansted International Airport

Jason Hayward

Welcome to the U.K.

My team and I are proud to represent Universal Aviation United Kingdom – London-Stansted, which is home to our European Operations Centre (EOC) and one of the most well-connected airports in Europe.

At Stansted, we recognize that no two customers are the same, and we take a team approach to getting the job done. We offer a fast and stress-free turnaround and excellent ground handling and concierge services. I believe that attention to detail is key to maintaining our high standards.

I hope we will make your journey through Stansted a memorable one. Amenities at your disposal at our state-of-the-art FBO include separate departure and arrival lounges, crew lounge, a crew business centre, shower facilities and meeting rooms. Technical innovations such as smart TVs have also been incorporated into the building.

Our ramp staff are NATA Safety 1st® trained and we are an IS-BAH stage 2 accredited FBO. We offer 24/7 flight planning, and trip-support expertise at the EOC, we are perfectly equipped to be your gateway to London and Europe.

We look forward to welcoming you on your next trip.


Jason Hayward

General Manager
Universal Aviation, U.K.

Four different ways we can take care of your
ground support and flight planning needs throughout the U.K. and Europe

  • We operate an FBO at EGSS.
  • We can provide flight planning and permit arrangements for trips throughout Europe.
  • We can send our ground handling agents to meet you at any destination within the U.K.
  • We can coordinate ground support for any location within the U.K.


Ground support capabilities

Language spokenEnglish
Customs and immigration?Yes
Contract fuel available?Yes
Conference rooms?Yes
Limousine service and car rental?Yes
Crew accommodation arrangements?Yes
Security arrangements?Yes
Maintenance?Yes – by arrangement
Direct ramp access?Yes
Computerized worldwide weather briefings?Yes
Baggage handling?Yes
Permit coordination?Yes
Lav service?Yes
Additional capabilitiesRecently renovated FBO (Summer 2012); Meeting rooms with smart TVs and videoconferencing capability; WiFi and multi-national wall sockets; Security screening

Flight support

ACAS/TCAS II:Required for turbine engine aircraft with a maximum takeoff weight exceeding 15,000 kilograms or more than 30 pax seats
ICAO Annex 16, Chapter II:Stage 2 aircraft with a maximum takeoff weight exceeding 34,000 kilograms are not allowed. Exemptions may be issued in exceptional circumstances for heads of state, emergency and medical flights.
RNAV5/RNAV10 airspace:Yes
8.33 MHz channel spacing:Required
Airport fire protection category:EGSS: 8 (civil); EGSS: 7 (military)


From London, head north on M11. At exit 8A, keep left onto the ramp towards A120/Stansted Airport/Colchester. Keep left and take the first slip road on the left – long-stay car park/Hilton Hotel/RVP. At the roundabout, take the first exit onto Round Coppice Road towards Parking Long Stay/Airport North/Hilton Hotel business park. Turn right (northeast) onto First Avenue then towards Business Aviation Centre. Take the third road on the right – Ninth Avenue – and continue towards the security gate. On the left is Building 130, Universal (CM24 1QH).

Facility contact information

Universal Aviation
Universal House
Building 130
London-Stansted Airport
Essex CM24 1QH
United Kingdom

Location FAQ

Hours of operation0700 – 2200 (24 hours on request)
Airport restrictions?Yes
Noise restrictions?Yes
Slots required?Yes
VIP passenger lounge?Yes
VIP crew lounge?Yes – plus a crew business center
Air conditioning?Yes
Internet access/Wi-Fi?Yes
Digital newspapersYes – 1,942 titles from 97 countries in 57 languages available
Flight-plan filing?Yes
Prayer room?No
Hangarage?Yes – can be arranged
VIP catering?Yes – Download catering menu
Oxygen Service Available?Yes on request

Recent posts about operating in the U.K.

From Operational Insight Blog

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Chico ButlerAt Universal Aviation U.K. – London-Stansted, we are delighted to announce the expansion of our ground support capabilities at London-Luton Airport. As such, it is with great pleasure that I introduce Chico Butler, our newly appointed Senior Universal Aviation Representative – U.K.

With nearly two decades of business aviation experience in London and the U.K., Chico brings a wealth of expertise to the operational support we offer at congested destinations such as London-Luton. Chico has strong relationships with airport authorities and third-party providers, allowing him to successfully manage issues which may occur on the ground, and facilitate any of your last-minute requests.

With Chico’s support at London-Luton, you can look forward to service which exceeds your expectations including:

  • Personalised attention and on-site coordination for all of your operational needs.
  • Quality control of all third-party services well in advance of your scheduled arrival/departure time to help ensure a seamless experience on the ground.
  • Management of any special or last-minute requests from your crew or passengers.
  • A dedicated Universal® person to accompany you on the ground who can fully leverage the global resources of Universal if any unforeseen events should occur.

For any questions you have about operating into either London-Luton or other U.K. destinations, please contact the U.K. operations team on or +44 1279 680 349.

We look forward to welcoming you on your next trip to the U.K.

Sean Raftery
Managing Director U.K. and Ireland
Universal Aviation – worldwide ground support

Explore our facility

Contact Information

Contact details for Universal Aviation at EGSS
Contact detailLocation detail
Country:United Kingdom
Main office:London (Stansted Airport)
Locations served:All of the United Kingdom
Radio frequency:131.680 MHz from April 27, 2018
General manager:Jason Hayward
Managing director:Sean Raftery
Phone:+44 1279 680349
Fax:+44 1279 680372
Contact us online:E-mail this location
Get a price estimate
Arrange Ground Support

Click here to download catering menu as PDF.